Comparing Hubspot Calling Plan and klink.cloud: A Cost-Effective Choice for Your Contact Center
When it comes to managing inbound and outbound calls for your contact center, selecting the right platform is crucial. Two popular choices are Hubspot and klink.cloud. Both offer robust features, but their pricing and focus differ significantly. Let’s dive into a detailed comparison to help you make an informed decision.
Hubspot Calling Plan
Hubspot offers calling features through its Sales Hub and Service Hub plans, starting at $100 per month per seat. Here’s a breakdown of what you get:
- Plan Cost: $100/month/seat
- Calling Minutes: 3,000 minutes/month shared by all agents
- Additional Minutes: $50/month for an extra 1,000 minutes
For a high-volume call center, the basic 3,000 minutes shared among all agents may not be sufficient. Here’s an example calculation for a team of five agents:
- 5 Agents Seats (Sales Hub or Service Hub): $100/agent/month → Total: $500/month
- Monthly Calling Minutes: 3,000 minutes (shared by all agents)
If your team exceeds this limit, additional minutes will cost $0.05 per minute, which can quickly add up.
klink.cloud Calling Plan
In contrast, klink.cloud’s Telephony Standard Plan is designed to be more cost-effective, especially for high-volume call centers. Here’s how the pricing compares:
- Plan Cost: $19.8/agent/month
- Calling Minutes: $24.6 for 3,000 minutes (Inbound/Outbound calls to the US & Canada)
- Total Cost for 5 Agents: $99 (agent seats) + $24.6 (calling minutes) = $123.6/month
This translates to significant savings. For the same 3,000 minutes, klink.cloud is 75.3% cheaper than Hubspot. Additionally, klink.cloud operates on a pay-as-you-go model, so you only pay for what you use. Their calling rates to the US and Canada range from $0.0046 to $0.0082 per minute, making it 90.8% cheaper than Hubspot.
Features Comparison
- Hubspot: Primarily a full-suite CRM with extensive features beyond calling, ideal for comprehensive customer relationship management.
- klink.cloud: Specializes in managing high-volume inbound and outbound contact center operations with advanced analytics, call recordings, agent performance metrics, and more.
While klink.cloud doesn’t offer as many CRM features as Hubspot, it excels in call center functionalities. Here are some key features:
- Advanced Analytics: Detailed call analytics, call recordings, and agent performance metrics.
- Integration: Seamless integration with Hubspot CRM to log call notes and tags to contact profiles.
- Omnichannel Support: Unified contact center solutions for voice and non-voice channels, including social media, email, and messaging apps.
- Conversational AI: Automates and streamlines customer experience operations.
- Global Virtual Numbers: DID numbers from over 80 countries.
Summary Table
| Feature/Cost |
Hubspot |
klink.cloud |
| Plan Cost |
$100/seat/month |
$19.8/seat/month |
| Included Minutes |
3,000 minutes/month (shared by all agents) |
3,000 minutes |
| Additional Minutes Cost |
$50 for 1,000 minutes |
Pay-as-you-go ($0.0046 - $0.0082/minute) |
| Total Cost for 5 Agents |
$500/month |
$123.6/month |
| Specialization |
Full-suite CRM |
Contact center operations |
| Advanced Analytics |
Limited |
Comprehensive |
| Integration |
Third Party & Marketplace |
Advanced API & Seamless Integration |
| Omnichannel Support |
Limited |
Extensive |
| Conversational AI |
No |
Yes |
| Global Virtual Numbers |
Yes |
No |
Conclusion
If your primary need is managing a high-volume contact center with cost efficiency, klink.cloud offers a compelling alternative to Hubspot. While Hubspot provides extensive CRM features, klink.cloud’s focus on call center operations, combined with its significantly lower costs, makes it an attractive option for businesses looking to optimize their inbound and outbound calling capabilities.
Choosing klink.cloud can help streamline your contact center operations, reduce costs, and integrate seamlessly with existing CRM systems like Hubspot, ensuring you get the best of both worlds.
