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[SINGAPORE, 2 SEP 2024] – Klink.cloud , a leading omnichannel contact center platform in APAC, announces an official partnership with Rakuten Viber, the global leader in private and secure messaging and voice-based communication. This collaboration empowers businesses across the Asia-Pacific (APAC) by incorporating Viber Chatbots into klink.cloud's unified platform, including email, chat, social media, SMS, and telephony.
Rakuten Viber, known for its secure and user-friendly interface, connects people in over 190 countries globally. The platform has a particularly strong presence in Southeast Asia, where it has been installed by a vast number of users across the region.
This partnership empowers thousands of businesses to effortlessly connect with their customers, enhancing communication through interactive messaging and providing seamless support without technical complexities. Rakuten Viber offers chatbots, business messages, and business calls to facilitate communication between businesses and their customers. With Viber Chatbots available within klink.cloud's omnichannel inbox, companies can deliver prompt responses around the clock and maintain ongoing customer engagement across multiple channels. The collaboration ensures a consistent and efficient customer experience, particularly in key APAC regions like the Philippines, Myanmar, Singapore, Thailand, Vietnam and Sri Lanka, while also offering cost-effective, secure communication on a user-friendly platform. Klink.cloud’s expertise in Conversational AI development, combined with Rakuten Viber’s capabilities, enables businesses to deploy Generative AI that handle inquiries, automate responses, and provide 24/7 support.
"We are excited to partner with Rakuten Viber, one of the world's most popular communication and utility apps in messaging technology. This collaboration aligns perfectly with our mission to provide businesses with the most effective tools for customer engagement. By incorporating Rakuten Viber’s capabilities into our platform, we are enabling businesses across APAC to connect with their customers in more meaningful and efficient ways," said Zin Ko Oo, Founder and CEO of klink.cloud.
Karen Gispan Constante, Senior Partnerships Manager at Rakuten Viber added, "Rakuten Viber is a global app that answers local needs, and our partnership with klink.cloud will make it even easier for businesses in the region to harness Viber Rich Business Messaging for customer engagement and automated support. With klink.cloud’s expertise and our platform’s reach, we are confident that businesses will be able to deliver exceptional customer experiences across APAC."
The partnership between klink.cloud and Rakuten Viber offers businesses in APAC an unparalleled communication solution and can pave the way for more integrations in the future, further benefiting brands. With Rakuten Viber’s extensive reach and klink.cloud’s robust platform, companies can now engage with customers more effectively, streamline operations, and achieve higher levels of satisfaction.
About Rakuten Viber
Rakuten Viber connects people. No matter who they are or where they are from. The global user base has access to a range of features like one-on-one chats, video calls, group messaging, and updates and discussions with their favorite brands and celebrities. Rakuten Viber ensures users have a secure and free environment to share their emotions. Rakuten Viber is part of Rakuten Group, Inc., a world leader in e-commerce and financial services.
For businesses, Rakuten Viber offers advertising solutions (display ads, branded stickers, branded lenses, branded gems), rich business messaging solutions (business messages, chatbots), and business calls. All these tools help businesses to reach their customers at each stage of the customer journey.
All private, group chats and private calls on Viber are protected by built-in end-to-end encryption, and Viber business messages have encryption in transit, so users and brands can be sure that their conversations are always secure.
About klink.cloud
klink.cloud is an omnichannel contact center platform that unifies multiple communication channels into a single interface. It is designed to streamline customer interactions, enhance communication efficiency, and provide businesses with valuable insights into customer behavior.
About K-LINK
K-LINK is a global communication platform as a service (CPaaS) provider, with headquarters in Singapore, operating in Southeast Asia markets, offering a single, cloud-based platform, klink.cloud, and providing high-end telecommunication services to businesses. The platform eliminates the need for complex telecom infrastructure and costly hardware, thus enabling global brands to scale and enhance their customer service operations with ease.
To discover more about klink.cloud, go to https://www.klink.cloud/.
For more information, visit: https://www.forbusiness.viber.com/en/messaging-partners/klink-cloud/
